Return Policy with Bjørn Woodworks
Terms of Service
Thank you for visiting www.Bjornwoodworks.com. Bjorn provides website features and other services to you when you visit or shop at Bjorn in connection with Bjornwoodworks.com. Bjornwoodworks.com provides the Bjornwoodworks.com Services subject to the following conditions: Your use of this website is governed by these conditions of use. Please read through them carefully. Your use of the Bjornwoodworks.com Services constitutes your agreement to follow these rules and to be bound by them.
Bjorn reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you use this website.
When you use Bjornwoodwoks.com Services or send an email to Bjorn, you are communicating with Bjorn electronically and therefore consent to receiving communications from Bjorn electronically. Bjorn will communicate with you by email or by posting notices on the Bjorn website, or through other Bjornwoodworks.com Services. You agree that all agreements, notices, disclosures, and other communications that Bjorn provides to you electronically satisfy any legal requirement that such communications be in writing.
All content in or made available through Bjornwoodworks.com Services - such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads - is the property of Bjornwoodworks.com or its content suppliers, and is protected by United States and international copyright laws. The compilation of all content included in or made available through Bjornwoodworks.com Service is the exclusive property of Bjornwoodworks.com and is protected by United States and international copyright laws.
Graphics, logos, page headers, button icons, scripts, and product or service names included in or made available through Bjornwoodworks.com are trademarks or trade dress of Bjorn. Bjorn’s trademarks and trade dress may not be used in connection with any product or service that is not Bjorn’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Bjorn. All other trademarks not owned by Bjorn that appear in the Bjornwoodworks.com Services are the property of their respective owners, who may or may not be connected to, or sponsored by Bjorn.
License & Access
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Bjornwoodworks.com or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of Bjornwoodworks.com Services. This license does not include any resale or commercial use of Bjornwoodworks.com Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Bjornwoodworks.com Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Bjorn or its licensors, suppliers, publishers, rightsholders, or other content providers. Either Bjornwoodworks.com Services, or any part of Bjornwoodworks.com Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Bjorn. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bjornwoodworks.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Bjorn’s name or trademarks without the express written consent of Bjorn. You may not misuse Bjornwoodworks.com Services. You may use Bjornwoodworks.com Services only as permitted by law. The licenses granted by Bjorn will terminate if you do not comply with these Conditions of Use.
If you use Bjornwoodworks.com Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your state or province of residence, you may use the Bjornwoodworks.com Services only with the involvement of a parent or guardian. Bjorn reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Communications & Other Content
Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
If you do submit material, and unless Bjorn indicates otherwise, you grant Bjorn nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Bjorn the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Bjorn for all claims resulting from content you supply.
Risk of Loss
Risk of loss and title for items purchased from Bjorn pass to you upon delivery to the carrier.
Returns, Refunds, Exchanges & Title
Please notify us within 30 days of receipt of your order if you need to return or exchange your order. If your product has been altered in any way it cannot be returned. Custom products cannot be returned. All returns are subject to a 25% restocking fee.
To return any product purchased from Bjorn Woodworks, you’ll be required to follow the procedures that apply to your circumstances, outlined below: Damage product returns and manufacturers defects: If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to contact Bjorn Woodworks within 10 days of receiving your order. We will arrange the shipping of your damaged merchandise back to Bjorn Woodworks and will re-issue a replacement order.
Damaged Product Returns
All products come with a 90 day warranty against product failure and manufacturing defects. Failure is defined as products that are out of alignment of more than 1′′, bent during shipping, and chips in the powder coating. "Chips" are defined as areas of the powder coating where the steel beneath is exposed and will present a potential for rust. Chips created during customer installation are not covered in warranty. Additionally, due to the weight and size of our brackets, minor scuffs can occur in shipping but do not compromise the strength of the brackets and are therefore not covered under warranty.
In order for us to help with any damaged products we will need images of the damages within the first 10 days of receiving the product. Please provide this information to our customer service department immediately upon receiving your product via email@example.com.
Customer Choice Returns
For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. Customers are responsible to ship the order back, at their expense, to Bjorn Woodworks in unused and resell-able condition. You may use the shipping carrier that is most convenient for you. You are required to contact Bjorn Woodworks about the return within 30 days of receiving of your order. Merchandise returned for customer convenience is subject to a 25% restocking fee. Bjorn Woodworks Customer Care & Service: Our experienced Customer Service Representatives are available to talk live with you Monday through Friday 8:00
am- 5:00 pm Eastern Standard Time. Customer Service contact: (801) 810-0955 or email
Bjorn reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations.
Bjornwoodworks.com attempts to be as accurate as possible. However, Bjorn does not warrant that product descriptions or other content of Bjornwoodworks.com is always without error, accurate, complete, reliable or current. If a product offered by Bjorn is not as described, your sole remedy is to return it in an unused condition, but we ask you contact our customer service department first.
Bjornwoodworks.com does its best to display product colors shown on this website as accurately as possible. However, because the colors you see depend on your monitor, Bjorn cannot guarantee that your monitor’s display of any color is accurate. Bjorn will not be held responsible for any discrepancies between the color displayed for any given product on Bjornwoodworks.com and the actual perceived color for this product itself.
Bjorn reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery (where applicable) and assembly. With respect to items sold by Bjornwoodworks.com, Bjorn cannot confirm the price of an item until you order. Despite Bjorn’s best efforts, a small number of the items in print by Bjorn may be mispriced. If an item’s correct price is higher or lower than the Bjornwoodworks.com stated price, Bjorn will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Disclaimer of Warranties & Limitations of Liability
THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. BJORN’S WEBSITE’S AND ALL INFORMATION, CONTENT, MATERIALS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM ARE PROVIDED BY BJORN ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. BJORN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE BJORNWOODWORKS.COM WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE BJORNWOODWORKS.COM WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BJORN DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. BJORN DOES NOT WARRANT THAT THE BJORNWOODWORKS.COM WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE BJORN WEBSITE; ITS SERVERS, ELECTRONIC COMMUNICATIONS, OR E-MAIL SENT FROM BJORNWOODWORKS.COM SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BJORNWOODWORKS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF BJORNWOODWORKS.COM SERVICES OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
Applicable Law & Disputes
Any dispute or claim relating in any way to your use of Bjornwoodworks.com Services, or to any products or services sold or distributed by Bjorn or through Bjornwoodworks.com Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
Bjorn and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration. Bjorn and you each waive any right to a jury trial. Bjorn and you also both agree that you or Bjorn may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Site Policies, Modification, and Severability
Bjorn reserves the right to make changes to the Bjorn website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
PRIVACY & SAFETY
Misc Terms and Conditions
Use of Site
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
Changes to Website, Software, and Services
Bjorn Woodworks reserves the right to; change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Bjorn Woodworks shall not be liable to you for any such change or removal. Bjorn Woodworks reserves the right to change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Bjorn Woodworks shall not be liable for any such change or removal. Bjorn Woodworks reserves the right to change or discontinue any promotional discount vouchers or coupon codes at any time with notice and you confirm that Bjorn Woodworks shall not be liable for any such change or removal. Changes in this agreement can be made at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Links to Third Party Websites
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘Bjorn Woodworks’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website). ’Bjorn Woodworks’ and the Bjorn Woodworks Logo are trademarks which belong to ‘Bjorn Woodworks’ and they may not be used, copied or reproduced in any way without written consent from ‘Bjorn Woodworks.’ For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trademark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know-how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial rights (in each case whether or not registered or registrable) and registrations of and applications to register any of them.
Limitation of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Bjorn Woodworks will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Bjorn Woodworks makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Bjorn Woodworks for death or personal injury as a result of the negligence of Bjorn Woodworks, its products or that of its employees or agents.
You agree to indemnify and hold Bjorn Woodworks and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bjorn Woodworks arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
Applicable Law and Dispute
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Utah whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Utah.
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. Bjorn Woodworks reserves the right to add, delete, or modify any provision this Agreement at any time without notice.
It is the consumer’s responsibility to understand what they are ordering when using the online system. Bjorn Woodworks has provided many online photo resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please contact Bjorn Woodworks at firstname.lastname@example.org for help placing your order.
Production & Shipping Lead Times
Please be advised that all products are handcrafted and manufactured to order. Lead times may vary and are only estimates.
If you are not satisfied with this lead time, please contact us to discuss options for expedited lead times. For custom door sizes and styles, longer lead times may apply. For questions contact Bjorn Woodworks at email@example.com.
If you require a production and/or shipping method other than standard production and standard ground shipping service, please contact us within 48 hours of receipt your order invoice to request expedited production and/or shipping options which may be available for an additional fee. We will do everything in our power to meet your expedited needs but please be aware that expedited production and shipping are not always available and are not guaranteed. Please contact us to discuss options for expedited services offered by Bjorn Woodworks at firstname.lastname@example.org.
Please do not arrange for an install until you have received all correct items from your order. Bjorn Woodworks will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Bjorn Woodworks.
Ground shipments (smaller items) will typically take 3-5 business days in transit. Orders that have to go Freight will typically take 5-10 business days in transit, and will be delivered curbside. In some cases where the box is too large to be unloaded using the lift gate on the back of the truck, the customer will need to pick the order up at the local HUB. It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.
Bjorn Woodworks will not be responsible to replace or refund any incorrect order which has been transported away from the original drop off location of the original shipping company.
Please do not schedule the installation for your product until it has arrived.
Make sure your shipment includes installation assembly instructions. If not, please contact email@example.com and our customer service team will email or send you a copy of the instructions.
Please provide a physical address to ship your order to be delivered to. If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address. If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address. There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.
Orders cannot be placed on hold. If you are not going to be available to receive your order you can contact us prior to it leaving and provide us with an alternative address to ship it to. You may contact once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment. Orders that have not been confirmed for shipping within 1 week of the agreed upon date will be charged a fee of 20%.
Please note that all sales orders placed will have until the close of the following business day to be cancelled with no cancellation fee. This must be done over the phone by the person that placed the order (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 20% cancellation fee.
Changes to Orders
All changes that need to be made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All Changes made to an order after the next business day following placing the order will incur a 20% Change Order Fee. Please understand that these custom made products often begin to be manufactured the day following order placement and can result in wasted product when changes are submitted.
In the event that your specific product is no longer available, Bjorn Woodworks reserves the right to substitute the part with a comparable product in quality, style and color.
- Credit / Debit Cards
- Offline Payments